Shipping policy
Last Updated: October 9, 2026
At RAINSTAR, we strive to deliver your orders safely and on time. Please review our shipping policy below for information about order processing, delivery times, shipping fees, and tracking.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Processing times may occasionally be extended during holidays, promotional periods, or periods of high demand.
2. Shipping Rates and Delivery Times
We offer shipping to the United Arab Emirates, selected GCC and Middle Eastern countries, and eligible international destinations.
Estimated delivery times after dispatch are as follows:
- United Arab Emirates (UAE): 3–7 business days.
- GCC and Middle East: 7–14 business days.
- International Orders: 7–21 business days, depending on the destination.
These delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, customs clearance, courier availability, and other circumstances beyond our control.
Shipping costs are calculated at checkout based on your delivery location, order weight, and the shipping method available.
3. Free Shipping
We offer free shipping on eligible orders that meet the applicable minimum purchase requirement. Please check the shipping details at checkout for current eligibility requirements and any applicable conditions.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, where tracking is available.
Please allow 24–48 hours for tracking information to update after dispatch.
If your tracking information has not updated after this period, please contact us for assistance.
5. Customs Duties and Taxes
International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the customer's responsibility. RAINSTAR is not responsible for delays caused by customs inspections or clearance procedures.
6. Shipping Delays
Although we make every reasonable effort to meet the estimated delivery times, delays may occur due to high order volumes, adverse weather, public holidays, customs procedures, or courier disruptions.
We will do our best to assist you if your order is delayed. Please note that delivery estimates may be affected by circumstances beyond our control.
7. Lost, Damaged, or Incorrect Orders
If your order arrives damaged, contains an incorrect item, or appears to be lost in transit, please contact us at sales@rainstar.ae as soon as possible.
For shipping-related issues, please contact us within 7 days of the expected delivery date, where reasonably possible, and provide your order number and any relevant photographs or supporting information.
We will investigate the issue and work with you to determine an appropriate resolution in accordance with our applicable policies and consumer protection laws.
Nothing in this policy limits your rights under applicable law.
8. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping address, please contact us immediately. We will try to make corrections before dispatch, but changes cannot be guaranteed once an order has been shipped.
9. Contact Information
If you have any questions about our shipping policy or need assistance with your order, please contact us:
Email: sales@rainstar.ae
Phone: +971 58 230 4100
Thank you for shopping with RAINSTAR. We appreciate your trust and look forward to providing you with a great shopping experience.